Effective Date: 10/01/2024Welcome to Software For Movers ("SFM," "we," "us," or "our"). This Privacy Notice explains how we collect, use, share, and protect information in connection with our services, website, mobile applications, and any other platforms we may provide (collectively, the "Services"). We offer our Services to customers either directly or through third party job booking service providers (“Service Providers”). Where we refer to our “Customers” in this Privacy Notice, we refer to customers that have entered into an agreement with us directly or through a Service Provider. Customer is responsible for managing the Authorized Users on its account on the Service.
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are committed to protecting your privacy and ensuring the security of your personal information. By using our Services, you agree to the terms and practices outlined in this Privacy Notice and the Terms and Conditions, and therefore consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Notice.
1. Information We Collect
We collect various types of information in connection with the Services we provide.
Information You Provide to Us
Account Information: When you create an account with SFM, we collect Personal Information, such as your name, email address, company name, phone number, and payment information in the interest of the Service we provide Customer. We also collect Non-Personal Information that cannot be used to identify you, like anonymous usage data, and general demographic information. By creating an account with SFM and registering to receive our Services, you are authorizing us to collect, store and use your Personal Information in accordance with this Privacy notice.
Business Information: As part of providing our Services, we may collect information related to your business, such as client information, business details, schedules, and records necessary for moving operations. This Business Information includes Personal Information belonging to your customers and their vehicles, including but not limited to their name, phone number, email address, referral source, address, year, make, model, license plate, vin number, and repair information.
Communications: We collect information when you communicate with us, including customer support inquiries, feedback, or any other correspondence.
Payment Information: For paid Services, we collect payment details, including credit card information and billing address, which may be processed through a secure third-party service.
Information We Collect Automatically
When you use our Services, certain information is automatically collected through various technologies:
Device and Usage Information: We collect information about the device you use to access our Services, including IP addresses, browser type, operating system, device identifiers, and usage details.
Cookies and Similar Technologies: We use cookies, pixels, and similar tracking technologies to gather information on your interactions with our Services, improve user experience, and deliver personalized content. For more details, see our Cookie Policy.
Information From Third Parties
We may receive information about you from third parties, such as partners, service providers, or publicly available sources, to enhance the accuracy and relevance of our Services.
How We Use Your Information
We use the information we collect for various purposes, including:
To Provide and Improve Our Services: This includes operating, maintaining, and enhancing our Services, as well as personalizing your experience.
Account and Billing Management: We use your information to manage your account, process transactions, and send billing information.
Communications: We communicate with you about your account, provide customer support, inform you of updates, and send administrative messages.
Marketing and Promotions: With your consent, we may use your contact information to send promotional materials, special offers, and other marketing communications.
Research and Development: We may use anonymized and aggregated data to understand trends, improve functionality, and develop new products or features.
Legal Compliance and Security: We use information to comply with applicable laws, prevent fraudulent activities, protect against misuse of our Services, and ensure security.
How We Share Your Information
SFM may share your information in the following ways:
With Service Providers: We work with third-party vendors to provide and improve our Services, such as payment processing, customer support, and IT services. These providers have access to your personal information as needed to perform their functions and are bound by confidentiality obligations. However, we are not responsible for the privacy practices employed by these third party vendors or the information they contain.
Business Transfers: In the event of a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction, subject to the acquirer’s compliance with this Privacy Policy. By registering for our Services you acknowledge that such transfers of your Personal and Non-Personal Information might occur and consent to such transfer through this Police Notice. You further consent that in the event of a Business Transfer, any acquirer of our assets may continue to process your Personal Information as described in this Privacy Notice.
Legal and Compliance Purposes: We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas or court orders.
With Your Consent: In circumstances where you provide consent, we may share your information for specific purposes.
Your Rights and Choices
You have certain rights regarding your information. Depending on your location and applicable law, you may have the following rights:
Access and Correction: You may request access to, or correction of, your personal information held by SFM.
Data Portability: You have the right to request a copy of your personal information in a structured, commonly used format.
Deletion: You may request that we delete your personal information, subject to certain legal obligations.
Opt-Out: You may opt out of marketing communications at any time by following the unsubscribe link in any email or contacting us directly. Notwithstanding the opt-out options for marketing and promotional communications, we may continue to send you administrative emails, including updates to this Privacy Notice, to our Terms and Conditions, or other account information.
Cookie Preferences: You may manage your cookie preferences through your browser settings or by visiting our Cookie Policy page.To exercise your rights, please contact us at help@softwareformovers.com.
Data Security
We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction including encryption and secure socket layer technology. However, no method of transmission over the internet or method of electronic storage is completely secure. We encourage you to take precautions to protect your personal information, such as using strong passwords and keeping your login credentials confidential, and by logging out of your account after each use.
Data Retention
We retain your personal information as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Once we no longer need your personal information, we will securely delete or anonymize it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the revised Privacy Policy on our website with an updated effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at help@softwareformovers.com.
This Privacy Policy applies to the information collected and used by Software For Movers in connection with the Services provided. By using our Services, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy.